Thank you for shopping with us. We are committed to providing genuine, high-quality products with complete privacy. Due to the intimate and hygienic nature of adult products, all purchases are subject to the following Refund & Return Policy.
Please read this policy carefully before placing your order.
1. No Returns on Opened Products
For hygiene, health, and customer safety reasons, we do not accept returns, exchanges, or refunds for products that have been opened, used, or have broken seals.
Once the original packaging has been opened, the product becomes non-returnable.
2. Eligible Returns
A return or replacement request may be accepted only if:
-
You received a damaged product.
-
You received the wrong item.
-
The product is defective upon delivery.
To qualify, the product must:
-
Be unused and unopened.
-
Be in its original packaging with all accessories.
-
Be reported within 24 hours of delivery.
Requests made after 24 hours may not be eligible for return or replacement.
3. Proof Required
To help us verify your request quickly, please provide:
-
Order ID or Invoice Number
-
Clear photos of the product
-
Photos of the outer packaging and shipping label
-
Photos or videos showing the damage or defect (if applicable)
Incomplete information may delay the verification process.
4. Refund Process
Once your request has been approved and, if required, the returned product has been received and inspected, your refund will be initiated.
Estimated refund timelines:
-
UPI / Wallet: 3–5 business days
-
Debit/Credit Card: 5–7 business days
-
Net Banking: 5–7 business days
Refunds will be credited to the original payment method used during checkout.
5. Replacement Policy
If a product is confirmed to be damaged, defective, or incorrectly delivered, we may offer:
-
A replacement product (subject to availability), or
-
A full refund if a replacement is unavailable.
6. Non-Returnable Items
The following products are not eligible for return or refund:
-
Opened adult toys or intimate products
-
Used products
-
Products without original packaging
-
Products damaged due to misuse, improper handling, or accidental damage
-
Clearance, sale, or promotional items (unless received damaged or defective)
7. Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, cancellation requests cannot be guaranteed. If your order has already been shipped, it will be governed by this Refund & Return Policy.
8. Discreet Returns
We respect your privacy. Any approved return or replacement shipment will be handled using discreet packaging, and your personal information will remain confidential throughout the process.
9. Contact Us
If you experience any issue with your order, please contact our customer support team within 24 hours of delivery.
When contacting us, kindly include:
-
Order ID
-
Your name
-
Photos or videos (if applicable)
-
A brief description of the issue
Our support team will review your request and assist you as quickly as possible.
We appreciate your trust in us. Our goal is to provide a safe, secure, and discreet shopping experience while ensuring fair and transparent support for every customer.