Thank you for shopping with us. Due to the intimate and hygienic nature of adult products, we maintain a strict return and refund policy to ensure the safety and privacy of all our customers.
Please read the policy carefully before making a purchase.
1. No Return Policy for Opened Products
For hygiene and safety reasons, we do not accept returns or exchanges on opened or used products. Once the product packaging has been opened, it cannot be returned.
2. Eligible Return Conditions
Returns may only be accepted under the following circumstances:
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The product received is damaged during shipping
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You received a wrong item
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The product is defective upon arrival
In such cases, the product must be unused, unopened, and in its original packaging.
Customers must notify us within 24 hours of receiving the order.
3. Proof Requirement
To process a return request, customers may be required to provide:
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Clear photos of the product
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Photos of the packaging
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Order ID or invoice number
This helps us verify the issue and process the request quickly.
4. Refund Process
Once the return request is approved and the product is received back (if required), the refund will be processed.
Refund timelines:
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UPI / Wallet Payments: 3–5 business days
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Debit/Credit Card: 5–7 business days
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Net Banking: 5–7 business days
Refunds will be issued to the original payment method.
5. Replacement Policy
In cases of damaged or defective products, we may offer:
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Product replacement, or
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Full refund, depending on product availability.
6. Non-Returnable Items
The following items cannot be returned:
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Opened adult toys
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Used products
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Products without original packaging
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Products damaged due to misuse
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Clearance or sale items
7. Order Cancellation
Orders may be cancelled before the product is shipped. Once the order has been dispatched, cancellation may not be possible.
8. Discreet Returns
All return shipments will be handled with complete privacy and discreet packaging to protect customer confidentiality.
9. Contact Us
If you experience any issue with your order, please contact our support team with your order details.
We are committed to providing safe, secure, and discreet shopping for adult wellness products.