### Refund Policy for [Sex Toy india]

At [Sex Toy india], we are committed to providing high-quality products and ensuring customer satisfaction. However, due to the nature of the products we sell, we have specific guidelines for returns and refunds. Please read the following policy carefully.

#### 1. **Eligibility for Refunds/Exchanges**
   - **Defective or Damaged Products**: If you receive a defective or damaged item, please contact our customer service team within 7 days of delivery with clear photographs of the product and packaging. We will offer a full refund or a replacement, depending on availability and preference.
   - **Incorrect Products**: If the wrong product is delivered, please notify us within 7 days of receiving the order. Once confirmed, we will arrange for a replacement or refund.
   
#### 2. **Non-Refundable Products**
   - Due to hygiene and health concerns, **sex toys, lubricants, and other intimate products** cannot be returned or exchanged once the packaging has been opened, except in the case of defective or damaged products as mentioned above.
   - **Sealed Products**: If the product is still sealed in its original packaging and unused, it can be returned within 7 days of delivery. The product should be in original condition and packaging.
   
#### 3. **Refund Process**
   - Refunds will be processed within **7-10 business days** after the return has been approved. The refund will be issued to the original payment method, unless agreed otherwise.
   - For purchases made via Cash on Delivery (COD), refunds will be processed to a bank account or as store credits.

#### 4. **Return Shipping**
   - If the return is due to a defective or incorrect product, we will bear the cost of return shipping.
   - For other cases, the customer will be responsible for the return shipping costs.
   
#### 5. **Order Cancellation**
   - If you wish to cancel your order before shipment, you can do so within **24 hours** by contacting our customer service team. After shipment, cancellations are not possible.
   
#### 6. **Privacy and Confidentiality**
   - All returns, exchanges, and refunds are handled with complete discretion. Your privacy is our priority, and we ensure that the process remains confidential at all stages.

#### 7. **Customer Service Contact**
   - For any issues or inquiries, please reach out to our customer support team at [phone number] or email us at [email address].

Thank you for choosing [Sex Toy india]. We strive to provide the best experience for our customers!

---

### Important Notes:
1. **Legal Compliance**: Ensure the policy complies with the Consumer Protection Act of India and any other relevant local laws.
2. **Hygiene and Safety**: Due to the intimate nature of the products, most companies typically do not accept returns on opened products unless defective or damaged. Be explicit about this to manage customer expectations.
3. **Clear Communication**: Make the policy easily accessible and ensure customers acknowledge it at the time of purchase.